Surprise Adventure
Arusha, Tanzania
Tel: +255 756 879 629
Email: info@surprise-adventure.com

1. Introduction

Surprise Adventure (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and safeguard personal information when providing our travel and related services.

2. Personal Data We Collect

• Full name, nationality, date of birth, passport details
• Contact information: email, phone, address
• Travel preferences, arrival/departure details, dietary requirements
• Payment and billing details
• Device and website usage data (IP address, cookies, browser type)
• Photos and videos taken during tours (with consent)

3. How We Collect Data

• Website forms, cookies, WhatsApp, social media, phone and email
• From travel agents acting on your behalf
• During tours and photography activities

4. Why We Collect Personal Data

• To manage bookings and provide services
• To communicate confirmations and updates
• To meet legal or immigration requirements
• For service improvement and analytics
• Marketing activities (only with consent)

5. Legal Basis for Processing

• Performance of a contract
• Legitimate business interests
• Legal compliance
• Your explicit consent

6. Marketing & Communications

We may send promotional content only when consent has been given. You may opt-out at any time by contacting us.

7. Use of Photos & Videos

We may capture media during tours for promotional use such as on our website and social media. Guests can opt-out or request media removal anytime.

8. Cookies

Our website uses cookies to enhance user experience and improve performance. You may disable cookies through your browser settings.

9. Data Sharing & Disclosure

We do not sell personal data. Sharing may occur only with:

• Hotels, airlines, transport providers, and local partners
• Secure payment processors
• Government and immigration authorities when legally required

10. Data Security

We take reasonable security measures to protect personal data from unauthorized access, alteration, or misuse.

11. International Transfers

Data may be processed outside your country of residence. We ensure compliance with applicable data protection standards, including GDPR.

12. Your Rights

• Access and request a copy of your data
• Request correction or deletion
• Object to or restrict data processing
• Withdraw consent at any time

To exercise these rights, contact: info@surprise-adventure.com

13. Children’s Data

We do not knowingly collect information from children under 16 without verified parental or guardian consent.

14. Policy Updates

We may update this Privacy Policy occasionally. The most recent version will always be available on our website.

Last Updated: 29 October 2025

15. Contact Us

Surprise Adventure
Arusha, Tanzania
Phone: +255 756 879 629
Email: info@surprise-adventure.com